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Privacy Policy

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Last updated: September 9, 2026

Welcome to TechNest. This page contains the policies and terms that explain how our purchasing, shipping, exchanges, returns, refunds, and data usage processes work.

Customer Support:

WhatsApp: +55 91 92005-5674
Email: technestpremium@gmail.com
Hours: Monday to Friday — 9:00 AM to 6:00 PM
Average response time: Within 24 business hours

Table of Contents

  • Shipping and Delivery

  • Exchanges, Returns, and Refunds

  • Privacy Policy (LGPD)

  • Terms and Conditions of Use

  • Cookies and Technologies

  • Contact and Support

1) Shipping and Delivery

1.1 Order Processing

After payment confirmation, the order will be processed (item separation and packaging) within 1 business day.

1.2 Delivery Time

Delivery times may vary depending on:

  • ZIP code/region

  • Product availability

  • Logistics/carrier

  • The estimated delivery time is displayed at checkout before the purchase is completed.

Average estimated delivery time (optional): 7 business days.

1.3 Shipping Costs

Shipping costs are automatically calculated at checkout according to the ZIP code and applicable shipping rules.

In the event of a promotion (e.g., free shipping), the applicable conditions will be clearly disclosed on the website.

1.4 Tracking

When available, the tracking number will be sent by EMAIL/WHATSAPP after the order has been shipped/dispatched.

1.5 Delivery Attempts and Incorrect Address

The customer is responsible for providing the correct delivery address.

If an order is returned due to an incomplete/incorrect address or because no recipient was available to receive it, reshipping may require payment of a new shipping fee or may result in a partial refund, depending on the circumstances and the associated logistics costs.

1.6 Delays and Events Beyond Our Control

Delays may occur due to external factors, including periods of high demand, logistics issues, weather conditions, strikes, and local restrictions.

If a delay occurs, our support team will provide guidance through the available customer support channels.

2) Exchanges, Returns, and Refunds

2.1 How to Request an Exchange, Return, or Refund

To request an exchange, return, or refund, please contact us through:

WhatsApp: +55 91 92005-5674
Email: technestpremium@gmail.com

Please provide:

  • Order number

  • Buyer's full name

  • Reason for the request

  • Photos/videos, when applicable in cases of defects or damage

2.2 Request Deadline

The deadline to request an exchange or return is 7 calendar days after receipt of the product.

Important: This deadline should be adjusted according to what your operation can actually support and the rules applicable to your type of product. If you have any doubts, please review this policy with a qualified legal professional.

2.3 Product Conditions for Returns/Exchanges

For a return or exchange request to be eligible, the product must be:

  • [Free from signs of use / in its original packaging / with all accessories, etc.]

  • [With the original label/seal intact, if applicable]

We reserve the right to deny a request if improper use, misuse, or missing items/accessories that originally accompanied the product are identified.

2.4 Defective or Damaged Products

If the product arrives defective or damaged, we will evaluate the case and provide instructions regarding the applicable exchange or refund procedure, based on our assessment and the available evidence, such as photos or videos.

2.5 Refunds

If the refund is approved, it will be issued through:

  • [The original payment method / credit card reversal / PIX / store credit]

Estimated processing time after approval: 1 business day.

The actual time may vary depending on the payment method and the financial institution or payment processor involved.

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